Innovation is at the
heart of all business models. Whether it is e-commerce, legal process
outsourcing (LPO), knowledge process outsourcing (KPO) or any other
form of business activity, innovation is a necessity to sustain
business growth and to remain in the industry. At Perry4Law
Organisation (P4LO) we have stressed upon this requirement
in the year 2011
itself.
Indian outsourcing
industry is currently passing through turbulent times. There are many
factors that are responsible for this situation in India. These
include tightening of the visa norms by foreign countries, emergence
of alternative labour forces in other countries, increased use of
information and communication technology (ICT) and automation system
for outsourced businesses, etc.
Innovation can help the
LPO and KPO industry of India. LPO and KPO industry of India is still
maturing but the challenges for it in future are very diverse in
nature. LPO and KPO service providers of India must keep their KPO
services flexible, innovative and contemporary. P4LO has been working
on this philosophy for almost a decade. We have been providing techno
legal services in the fields like cyber law, cyber
security, cyber forensics, e-discovery, e-courts, e-commerce,
e-governance, online dispute resolution (ODR), etc that no other LPO
and KPO services providers is providing as on date.
The growth of India's
outsourcing industry has reduced from 20% in the year 2000 to 12% in
the year 2016-17. This is further going to decrease in the coming
years due to non availability of on site workforce option to the
outsourcing industry. The industry has based its growth on the
ability to remotely deliver software services to clients and use a
small number of employees on site to help customers roll out the
software and systems they have built. The changed visa norms have
toppled down the outsourcing industry of India for the time being.
The Indian outsourcing industry needs to transform itself before it is too late. Companies are already racing to keep pace with these changes and many are focusing on implementation of non-linear initiatives using automation and software platforms, by enabling its clients to digitise their processes and by incubating disruptive solutions internally and by partnering with startups externally.
Innovative solutions like
e-courts,
ODR
mechanisms, etc can be specifically beneficial for LPO and
legal KPO industry of India. Indian LPO and legal KPO industry also
needs to be well versed with latest technology related issues of
cyber law, cyber security, cyber forensics, e-discovery, bitcoins,
cloud computing, e-commerce, etc. For instance, the cyber security
obligations of directors
of Indian companies and law
firms operating in India have tremendously increased.
However, there are only handful of law firms in India that can manage
cyber security legal issues. These numbers decrease further where
complicated international
legal issues of cyber security and conflict
of laws in cyberspace are involved.
Only those LPO and legal
KPO service providers in India and other jurisdictions would survive
would could handle the techno legal issues of contemporary times.
Adaptability and innovation is the key for long term sustainability
in this cut throat competition world.
